Ed Voyles Hyundai--Marietta, Cobb County and the Atlanta Metro Premier Hyundai Dealer--has always been a leader when it comes to setting the standard of excellence in sales ethics and customer service. The Voyles Automotive Group is determined to preserve their founder's outstanding reputation and long tradition of valuing the relationship with a customer much more than any "sale".
Ed Voyles was adamantly opposed to "gimmicks" that preyed on the public by presenting a "something for nothing" promise that is designed ultimately to cost the customer countless thousands over the years of vehicle ownership. Policies that require a customer use any particular dealership for their maintenance in order to maintain a "free" warranty or other "for life" program limits the customer's freedom of choice and ignores the inconvenience that such a program can create. When customers are not informed of all of the conditions required to be met for their "free" program or benefit, a line has been crossed that can only be called deliberate deception.
Ed Voyles Hyundai reaffirms their price committment to their customers with their participation in various Membership Price Plans that guarantee an excellent price as negotiated by their respective Organizations. These programs; such as, The Costco Auto Program, Sam's Club Auto Partner, BJ Club's Membership Auto Plan and other affiliations with USAA, TRIPLE A, UPROMISE, OVERSTOCK.COM, CAPITALONE, and AMEX (to name a few) give Ed Voyles Hyundai an online reputation unequaled in the Atlanta Metro. |
And now, Ed Voyles Hyundai has gone one step further... Ed Voyles Hyundai has embraced the ideals set forth by Edmunds.com in favor of providing Internet Car Shoppers with all information available to assist them in every aspect of an online shopping experience... As the "Edmunds.com Premier Dealer" in the Cobb County/Atlanta Metro, Ed Voyles Hyundai has agreed to maintain practices and principles set forth by Edmunds.com in their Premir Dealer program. At Edmunds.com, they explain the program like this:
About the Edmunds.com Premier Dealer Program
 Each car dealership that is presented as a Premier Dealer on Edmunds.com has agreed to a list of specific, detailed customer service commitments, which includes the following:
- To employ a fully trained Internet Department that is familiar with the Edmunds.com website.
- To use its best efforts to directly contact Edmunds customers through the customer's preferred method of contact listed in the lead, which is either by phone or e-mail; and to initiate that contact within two business hours, on average, and in no event later than four business hours of receiving each customer's referral.
- To provide the "best price" on the first contact with the customer. ("Best price" means the lowest price at which the dealer will sell a specific available vehicle that day.)
- To inform the customer of the status (i.e., orderable, locatable, in stock) of the requested vehicle in a clear, honest fashion, and to provide a stock number if the vehicle is currently available.
- To locate and "dealer trade" or "factory order" a vehicle in accordance with the consumer's request, in the event the preferred vehicle is not in dealer stock.
- To offer to complete, in advance of the customer's arrival to pick up the vehicle, as many aspects of the vehicle sale as possible and as the customer desires.
- To respond to all customer questions in a prompt and honest manner.
- To not resell or transfer to another dealer any customer referred to that dealer by Edmunds.
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Ed Voyles Hyundai, "Georgia's most respected dealer", and the "NO SILLY CAR GAMES" Hyundai dealer in Atlanta is now the Edmunds.com Premier Hyundai Dealer in Cobb County and beyond. For more information about any of our affiliated programs and membership price programs, please email Internet Manager, Lanny Lee, directly at Lanny.Lee@EdVoyles.com or call him anytime on his cell at (404) 207-7855.
Just as Ed Voyles Hyundai is committed to excellence in every aspect of your Internet Car Shopping Experience--Lanny is available to answer any of your questions, address any of your concerns, provide you with an excellent price and ultimately "your best car-buying experience ever"! |
